HAZECO Online Bill – Simple Guide for Hazara Users
Hazara Electric Supply Company (HAZECO) is the new electricity company for the Hazara Division in Khyber Pakhtunkhwa. It was created after the split of PESCO so that Hazara could have its own local distribution company. HAZECO now has its own licence and network for eight districts, so billing, maintenance and planning are focused only on this region, and issues like load management and line faults can be handled closer to local consumers.
Before HAZECO Online Bill, many people in Hazara faced late or lost paper bills and had to visit the sub-division office just to get a duplicate copy. Now, with one old bill, you can use the 14-digit reference number or Customer ID to see your latest bill on your phone or laptop. You can check the amount, due date, meter reading and units, and download or print a duplicate bill that is accepted at banks, NADRA e-Sahulat shops and other payment counters, which saves time and extra visits.
How to Check Your HAZECO Online Bill?
Before you start, keep any old HAZECO bill with you. You will need:
- 14-digit Reference Number, or
- Customer ID printed near the top of the bill
Step 1 – Find the reference number
On your bill, look at the top section. You will see a 14-digit Reference No. Write it clearly without spaces. The Customer ID is also there; keep that as a backup.
Step 2 – Open an online bill portal
Open the official HAZECO Web Bill page (PITC “Web Bill” for HAZECO) or a trusted HAZECO bill checker site that uses the same database.
Step 3 – Enter your details
Type your full 14-digit reference number in the box. If the portal gives the option to use Customer ID, you can use that instead. Make sure there are no extra spaces or wrong digits.
Step 4 – See your HAZECO Online Bill
Click the button like “Submit”, “Search” or “Check Bill”. The system will load your current HAZECO bill. You will see the bill amount, due date, issue date, units and other fields.
Step 5 – Download or print
Use the Download or Print button on the page. Save the PDF or image on your device, or print a hard copy. This duplicate bill is valid at banks, post offices, NADRA e-Sahulat and other payment points.
Step 6 – If you shifted from PESCO
If you were a PESCO consumer before, your old reference number may not work now. HAZECO has new reference formats. Some helper sites give a “Ref No. Converter” that converts the old PESCO reference to the new HAZECO one. If you still face issues, call the helpline and ask them to confirm your new reference number.
Step 7 – If the bill does not appear
If you see an error, check all digits again. Try once more slowly. If it still fails, contact HAZECO on 118 or send an SMS on 8118 with your reference number and problem detail.
HAZECO Peak Hours
Peak hours matter mainly for Time-of-Use (TOU) meters. These are normally:
For such meters there are two kinds of units on the HAZECO bill:
For HAZECO, Peak and Off-Peak times follow the national schedule:
December – February
March – May
June – August
September – November
All other hours are Off-Peak hours. Peak units are charged at a higher rate. Off-peak units are charged at a lower rate.
If you have a normal single-phase domestic meter without TOU, your bill will show simple slabs instead of separate Peak / Off-Peak rows. Still, using less electricity in the evening peak window is a good habit because it helps the system and can reduce stress on the grid.
HAZECO Service Area List
HAZECO supplies electricity to the full Hazara Division of Khyber Pakhtunkhwa. The service area includes these districts:
Within these districts, HAZECO serves many cities, towns, and villages. From a consumer point of view, if your bill shows “Hazara Electric Supply Company” at the top, and your house or shop is in any of these districts, then your area is under HAZECO.
Within these districts, HAZECO serves many cities, towns, and villages. From a consumer point of view, if your bill shows “Hazara Electric Supply Company” at the top, and your house or shop is in any of these districts, then your area is under HAZECO.
Operationally, the network is divided into two circles:
This structure helps HAZECO manage faults, load, and complaints at the local level.
HAZECO Offices and Grid
HAZECO runs its work through circles, divisions, and subdivisions, with a chain of grid stations and feeders under them.
Head Office
The main head office of HAZECO is in Abbottabad. It is responsible for:
Circles, Divisions, Sub-Divisions
There are two main circles: Hazara-I and Hazara-II. Each circle has several divisions. Every division has sub-divisions and complaint offices. On your bill you will see the name of your sub-division, for example:
These offices handle meter reading, new connections, local faults, and most billing issues.
Grid and feeders
HAZECO uses many 132 kV and 11 kV grid stations and feeders to supply power to the districts. High-voltage power comes to the grid station, then goes to feeders, then to transformers, and finally to your street line.
For a normal consumer, you do not need technical details. You mainly need to know:
HAZECO Company Details
Head office address:
Gulistan Colony, Abbottabad, Hazara Division, Khyber Pakhtunkhwa
(near Govt. Post Graduate College No. 1, Abbottabad – landmark as commonly used)
Official website:
https://hazeco.com.pk
Contact numbers for consumers:
For any serious or written complaint, you can also check the email and contact form on the official site.
Conclusion
For people in Hazara, HAZECO Online Bill has made the monthly bill work much easier. You no longer have to wait for the postman or stand in long lines just to get a duplicate bill. With only a 14-digit reference number or Customer ID, you can see your latest HAZECO bill on any device in a few simple steps.
When you understand basic things like service area, peak hours, and the office structure, it becomes easier to talk to the company and solve issues. Keeping one old bill safe, knowing your subdivision name, and using HAZECO Online Bill regularly can save you time, extra travel, and late payment tension every month.